Frequently Asked Questions
Discover everything you need to know about our luxury skincare and wellness collection.
Are Agent Nateur products suitable for sensitive skin?
Yes, our formulations prioritize high-quality, non-toxic ingredients. However, as we use potent botanical actives, we recommend patch testing or starting with our more gentle formulas like holi(oil) if you have reactive skin.
What is the shelf life of your products?
Most of our products have a shelf life of 12 months after opening. To maintain the integrity of our organic ingredients, store your items in a cool, dry place away from direct sunlight.
Do you offer international shipping?
We ship worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
What is your return policy?
Due to the artisanal nature of our products and for hygiene reasons, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.
Are your products vegan and cruelty-free?
Agent Nateur is strictly cruelty-free. Many of our products are vegan; however, some formulas utilize ethically sourced honey or pearl powder. Please check the specific ingredient list on each product page.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.